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Is the 2023 new rate card suitable for top-up account or credit account ? Are discount and free storage still suitable for new rate card ?
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What adjustments have been made from 2022 to 2023 on the new rate card ?
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What is the 2023 rate card for credit accounts?
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"Perviously Floor-stacking surcharges only applied for both truck shipments and freight containers without pallets when unloading, on the New rate card is the loose cartons/pallets fee for truck and express delivery or only for truck delivery ?"
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Before seller could set up Assigned Carrier and Preferred Carrier for AU Domestic Standard. Can this still be arranged now?
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Can High-value product management fee and Delivery Insurance Fee chose separately?
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For high-value goods with the delivery insurance premium, does the economic delivery service also support claims if the goods are lost or damaged in the delivery?
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For the unloading surcharge will it be collected per CBM? . Some of the trucking company will consolidate the the shipments from different clients. Shall we only pay for our own shipments according to actual CBM ?
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History inventory is sold out, we change our way of package the product (change carbon box to poly bag) and send new inventory to Fulfilment Centre. After remeasurement , can we request to adjust history charges of storage/fulfilment fee?
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How is "Inbound Exception Overdue Storage Fee" calculated? Is the from the first day the system reported an exception? If the system does not report abnormal storage (for example, the super product needs to create an additional storage receipt), will the
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How is storage fee calculated that Is different from previously?
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If a photo is requested to provide for the re-measurement, is the photo charged?
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If the video/photo proof provided by the warehouse does not meet the requirements of the customer, do you still need to charge, or require the warehouse to supplement it as needed?
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Is "Inbound Exception Overdue Storage Fee" a new charge ?
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SKU verification is usually taking photos, so what are the specific differences with the original value-added services?
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The charge items marked with "*" will be collected offline according to the actual situation. The final amount is subject to the bill. What is the charge cycle?
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The original data of measurement is 14*10(cm), the result of remeasurement is 15*10(cm). The discrepancy within the error range, but the Fulfilment Fee is different, does OC will refund the balance of Fulfilment Fee?
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The service providers for DE/AU/UK freight service are GEL/Allied Express/XDP respectively. There is no tracking service for DE GEL and AU Allied Express, will they be available in the future?
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There is a " stretch/Skrink Wrap " under Outbound Packaging fee，under which situation OC will use this packing？If we use stretch/Skrink Wrap will the fulfilment fee be cheaper? Will stretch/Shrink Wrap be used instead of box packaging on outbound?
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US economy service is not found in the rate card. Is it cancelled? What about my previous auto-fulfillment orders? Will they auto-fulfilled as well?
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What is a Serial Number Handling Fee?
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What is the difference between 'Photo Taking Fee' and 'Photo Proof Service Fee'?
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What is the judging criteria for high value goods? Or is it a high-value commodity as long as you choose high-value goods and services and pay the corresponding service fee?
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What is the standard charge of "Stretch Warp"? And what is it used for?
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What's the difference between "Missed ASN" and "No-show Appointment Fee"?
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What's the difference between "No-show Appointment Fee" and "Late Cancel ASN Fee"?
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Why is there "First In First Out" is charges? Isn't this default WMS method?
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Will the remeasurement of a SKU be charged if the existing dimension is measured wrong?