About Orange Connex
Warehouse
- Warehouse Address and Opening TImes
- What additional services are offered in the fulfilment centre?
- Can I choose the fulfilment warehouse?
- Can I bring my items into the warehouse myself?
- Do you accept pallet deliveries?
- What happens if my items arrive damaged at the warehouse?
Inbound Orders
- How do I book an Inbound Order?
- What a good inbound order looks like, in line with our standards procedure
- How to cancel or change an inbound order
- How to cancel or change an ASN
- Are any supporting documents required for sending in an inbound order?
- How are inbounds processed at the fulfilment centre?
Delivery
- What are the fulfilment charges?
- What delivery services do you offer and which carriers do you use?
- What is the weight/dimensions restrictions for Large Letter?
- What is the weight/dimensions restrictions for parcel?
- Is shipment tracking available?
- What is the cut off times for same day despatch?
Pricing and Billing
SKU's
- Where can I find an overview of prohibited or restricted items?
- What are the restrictions for SKU’s containing batteries?
- Do you accept branded SKU’s?
- An EAN barcode is present on my SKU already, am I able to use this?
- Can I create an SKU on the portal before listing on eBay?
- Do I have to send each variations on my listing to Orange Connex?
Seller Portal
- How do I register an account?
- Which business documents are required to join eBay fulfilment?
- Link your eBay account
- Are orders automatically transferred to eBay fulfilment?
- How do I book an inbound order?
- Print your pallet/carton labels
Outbound Orders
3PP's
eBay Listing
- eBay sellers protection
- Is there an eBay fulfilment badge on my listing?
- Do you support "Make an Offer" or "Best Price" listings?
- Are my eBay listings better placed?
- How will my buyer know I have opted into eBay fulfilment?
- Is the inventory updated in the eBay listing?
2023 Rate card
- Is the 2023 new rate card suitable for top-up account or credit account ? Are discount and free storage still suitable for new rate card ?
- What adjustments have been made from 2022 to 2023 on the new rate card ?
- What is the 2023 rate card for credit accounts?
- "Perviously Floor-stacking surcharges only applied for both truck shipments and freight containers without pallets when unloading, on the New rate card is the loose cartons/pallets fee for truck and express delivery or only for truck delivery ?"
- Before seller could set up Assigned Carrier and Preferred Carrier for AU Domestic Standard. Can this still be arranged now?
- Can High-value product management fee and Delivery Insurance Fee chose separately?